I’m Rob Andres – a dynamic experience design leader and AI innovator obsessed with making advanced technologies usable, intuitive, and meaningful.

With a background in experience design, service design, conversational interfaces, and scalable innovation, I help organizations design intelligent systems that earn adoption and drive outcomes across all touchpoints. I believe great experience design isn’t just about what people see—it’s how systems work, what they understand, and how empowered they feel using them.

I Help Organizations

• Create Experiences that feel natural, contextual, and useful—across platforms and touchpoints
• Visualize and Prototype end-to-end service ecosystems using journey mapping, blueprinting, and interactive design
• Design Agentic and Conversational Systems (NLP, VUI, intelligent automation) that respond to real user needs
• Guide Cross-functional Teams to align product, design, and operations behind a unified customer vision

What I Bring to the Table

• Human-Centered AI Integration I design intelligent systems that feel intuitive, not intimidating.
• Design-Led Innovation I use service design and experience mapping to translate business goals into seamless user journeys.
• Cross-Disciplinary Leadership I lead multi-functional teams across long-horizon Intelligence Assisted projects with clarity, speed, and shared vision.
• Clear Communication of the Complex From briefs to visual workflows, I break down AI and emerging tech so stakeholders can act, not guess.
• Agile & Data-Informed My design approach adapts quickly to market shifts, grounded in real user insights and lean delivery.

My Approach – Experience Design Meets Emerging Tech

• Experience-First Thinking I start with the user journey—mapping emotions, behaviors, and goals—to ensure every interaction earns trust and delivers value.
• Intelligent Assistance with Purpose Every intelligent feature I build—whether voice, vision, or automation—serves a real customer moment, not just tech for tech’s sake.
• Service Ecosystem Design I design full-service systems that scale and sustain business growth from front-end interfaces to back-end workflows.
• Rapid Prototyping + Visualization Using tools like journey maps, wireframes, and service blueprints, I help stakeholders see the future before it’s built.
• Agile & Impact-Oriented Iterative. Insight-driven. Always focused on measurable business outcomes and user success.