Consultant

AI Innovation & Experience Design Director

AI Designer | AI-Assisted Experience & Service Designer | AI Agent & Prompt Engineer

Dynamic leader with a passion for blending advanced AI technologies with human-centric design.

AI Innovation & Experience Director | AI Designer |
Email: rob.andres@dmm-adv.com

Leverages expertise in Agentic AI, natural language processing, and (IA) Intelligence-Assisted process automation to craft transformative experiences and service designs that deliver measurable business growth for mid-sized to billion-dollar enterprises.

With a proven track record of delivering cutting-edge solutions, excels in designing AI-powered tools that anticipate user needs, streamline workflows, and optimize operational efficiency. A hands-on leadership style fosters collaboration across cross-functional teams, ensuring that every project balances creativity, usability, and technical innovation.

Adept at translating complex AI concepts into actionable strategies, detailed briefs, and compelling visuals, enabling seamless communication and driving impactful initiatives.

KEY STRENGTHS INCLUDE:
● AI prototyping and intelligent systems integration to create user-first experiences.
● Driving cross-functional collaboration on long-term AI projects, such as computer vision, voice technology, translation, multimedia, and AI assistants.
● Balancing innovative solutions with user-friendly design to meet evolving customer expectations.
● Communicating complex AI concepts effectively through briefs, process-visualizations, and business communications.
● Utilizing agile methodologies and data-driven design to adapt to shifting market demands.

Thrives at the intersection of technology and creativity, consistently delivering impactful results while ensuring customer needs remain central to the design process. Helps businesses build a sustainable culture of innovation by piloting innovative AI applications, securing stakeholder buy-in, and establishing robust metrics to evaluate success that drives operational efficiency and exceptional customer experiences.

A strong advocate for Customer Experience (CX), User Experience (UX), and service design. Dedicated to crafting solutions that address real-world challenges while fostering long-term business success.

With expertise spanning AI Design, Conversational AI, VUI – Voice User Interface, and CX – Customer Experience, Rob excels at crafting intuitive, human-centric solutions that drive business growth and elevate user satisfaction. His leadership and hands-on approach have consistently delivered impactful results for C-level executives and businesses ranging from mid-sized firms to billion-dollar enterprises. Passionate about innovation and design and dedicated to shaping the future of AI-driven experiences that seamlessly blend creativity and technology.

Insights

Understanding

CX, UX, &
Service Design

The benefits of

Experience
Audits

What is?

Design-Led
Transformation

Project Samples

Patents

us 9,692,758 | issued Jun 27, 2017

Authentication Techniques Utilizing a Computing Device Service Design

A pre-registration procedure is utilized to create a user profile for a user of a multi-factor authentication (“MFA”) service. A client application installation procedure is utilized to install a client application on a computing device that is to be utilized as an authentication factor for the MFA service. A computing device enrollment procedure is utilized to enroll the computing device on which the client application was installed for the MFA service. A voice enrollment procedure is utilized to create a voice print for the user of the computing device that is to be utilized as an authentication factor for the MFA service. An authentication procedure is utilized to provide multi-factor authenticated access to a service, such as an online service that provides access to sensitive account information.

us 9,692,758 | issued Jun 27, 2017

Dynamic Glyph-based Search

A method and apparatus for a dynamic glyph-based search includes an image server. The image server analyzes images to determine the content of an image. The image and data related to the determined content of the image are stored in an image database. A user can access the image server and search images using search glyphs. In response to selection of a generic-search glyph, the image server finds related images in the image database and the images are displayed to the user. In addition, refine-search glyphs are displayed to a user based on the selected generic-search glyph. One or more refine-search glyphs can be selected by a user to further narrow a search to specific people, locations, objects, and other image content.

us 7,849,161 | issued Dec 7, 2010

System and methods for remotely recovering and purging data from a wireless device in a communications network

A system and methods are provided for remotely recovering and purging data from a wireless device in a communications network. The system includes a wireless device capable of executing a data recovery/purge application program for receiving a message from a communications device in the network. The application program retrieves the data in the wireless device, purges the data from the wireless device, and sends a return message, including the data retrieved from the wireless device, to the communications device.

us 7,627,767 | issued Dec 1, 2009

Methods and systems for remotely securing data in a wireless device in a communications network

Methods and systems are provided for remotely securing data in a wireless device. A user sends a data message containing instructions for securing data to a remotely located wireless device. Securing data includes recovering data, purging data, locking the wireless device, and locating the wireless device within a communications network. After the data message is sent, a determination is then made as to whether the wireless device is active in the communications network. If the wireless device is active, the data message is sent to the wireless device. If the wireless device is inactive, the data message is temporarily stored in a database until the wireless device is determined to be active. An application program resident on the wireless device is executed upon receiving the data message to secure the data. The data message also includes instructions for retrieving data for identifying an owner of the wireless device.

Contact

Mobile: 678.522.5858
Email: rob.andres@dmm-adv.com