Innovation Workshops | Smart Lab – Virtual Lab Assistant
Overview
A pharmaceutical company sought to modernize its animal research labs by leveraging innovative voice technologies, aiming to achieve several significant benefits.
The Challenge
- reduce the risk of contamination
- ensure the integrity of experiments
- enhance operational efficiency
- improve data accuracy
- maintain higher standards of cleanliness and compliance
Solution Details
- Conducted Interviews and idea-generation exercises
- Developed End-2-End and Lifecycle Journey Maps
- Mapped Ideas and Key Customer Touch Points to the Journeys
- Assessed impacts on customer experience and current
business processes - Evaluated and Prioritized Ideas
- Created Matrix mapping Impact and Complexity
- Delivered a Strategic Innovation Focus Roadmap
Sample Artifacts
- Task & Life Cycle Journeys
- Common Vision
- Key Touch Points Identified
- Compelling Stories with Desired Outcomes
- Capabilities Needed to Achieve Outcomes
- System & Process Impacts
- Strategic Innovation Road Map
Key Outcomes
A Strategic Innovation Focused Roadmap
4 Week Program
Team Alignment | Idea Generation, Evaluation & Prioritization | Compelling Stories Strategic Innovation Road Map
1 Aligned Vision
Focused project vision aligning
key Business and IT stakeholders
6 Cross-Functional Teams Aligned
Business and IT cross-functional teams sharing a “Common Understanding”
15 Compelling Stories Developed
Desired capabilities and benefits expressed, validated, and impact assessed
1 Innovation Effort Roadmap
Plan for strategically focused innovation efforts
My Role: Direct and manage the Innovation Research & Design Team and Off-shore Development Team
Research & Design Team: Roles & Tasks
Program Navigator, Digital Strategist, UX Researcher, Visual Designer, Client Stakeholders.
Conduct interviews, document lab processes, create journey maps, orchestrate requirements, and develop a strategic roadmap.
Development Team: Roles & Tasks
Conversational AI Technical Subject Matter Expert (SME).
Understand and communicate technical requirements and efforts necessary to deliver key roadmap milestones.
Process Summary: Innovation Research & Requirements Orchestration
